I am well aware of the fact that writing this mail
to you is absolutely of no use and completely waste of time for me. Hardly will
it elicit any response from you. I can't but react, as I am an empowered
citizen of this land, who reacts to what is odd and unethical. I can't tolerate
when I learnt that I was being exploited.
Please find attached the snaps of the two-wheeler
taken, your service center as the backdrop, immediately after the service done
from your Focuz Biwheelers in Sahodaran Ayyappan Road, Panampilly Nagar,
Ernakulam on August 05, 2015. Also find attached the bill of the service as a
proof of having got the service done in your service center.
I am really sorry to tell you that the kind of
service you are rendering really sucks. I had shown the two-wheeler to
the female sales representative of your showroom (from whom I
bought the two-wheeler), immediately after the service got done in your
showroom. When I spoke to the man in-charge of the service, he told me the
pump has some complaint, so the water service could not be done properly. If
you have such problem at your service center, ratify it first then do the
service than taking money from the customers and rendering poor service.
Please note that I bought
another two-wheeler through the female sales
representative from your showroom, Hero Glamour, on July 31, 2015 despite
the very bad and hostile behavior from one of your male sales representatives.
Please note that you are not the monopoly in the market, we have a lot of other
companies having two-wheelers with better features as options to buy, so please
educate your male sales representatives to treat the customers well. Even your male
sales representative told me to just get the two-wheeler and go off
and I was not there to receive your charity or free gift, I am paying the
amount and buying a two-wheeler. Please educate your male sales
representative not to provoke and challenge who is already your customer and
who would be a potential customer. If you don't know, please
learn that Word of Mouth is the
most powerful way of advertisement and a satisfied customer can bring
more business to your showroom and definitely a provoked and badly
treated customer can ruin the reputation you have built over the years. Even if
you can't treat your customers well, please don't treat them bad. I know the
name of the particular male sales representative but I don't want to take his
name here.
The very reason I got the service done at
your Focuz Biwheelers on August 05, 2015 was simply because of the
rude and arrogant behavior from the male sale representative in your
office. When I had a heated argument with him on your poor service, he
told me to get the 'Best Service' done,
I need to bring the two-wheeler to the showroom from where I bought
the two-wheeler. (as the nearest hero service station to my house is
Muvattupuzha - 15kms, I used to take the two-wheeler to your Muvattupuzha
service center than riding the two-wheeler 60kms to Focus
Biwheelers in Panampilly Nagar ). Now, I learnt that service at hero service
centers are equally bad everywhere.
After having got the service done at your service
center, what is visible to me is what you have done externally (at least the
mud and dirt should have been removed). If this is what you are doing to what
is visible externally, who knows what kind of service you have done internally,
which is never visible to me nor can be experienced (like refilling the engine
oil, tightening of the chain, etc..).
On Monday, August 10, 2015, I had a telephonic call
from your service department, to know how satisfied customer I am after the
service got done on August 05, 2015 and I have objectively raised all the issues
and informed that I am deeply disappointed. If you really value the customer
feedback, there should be something done about based on the feedback received.
After that call, there was not any response from your service department until
I gave a call today morning. You have also proved that the call from your
service department for the customer feedback is just another mockery.
If this is the kind of service you are rendering, I
think buying the second two-wheeler from your Focuz Biwheelers showroom was the
biggest mistake I ever have done in my life, which is deeply regretted after
the August 05, 2015 service experience.
My two-wheeler is Passion Xpro - Reg No. KL17 L
2196
I wish to be a satisfied customer of yours. If you
could do something about it, please do ......
--
With warm regards
Sanil Augustine
08547619881
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